For a fee of £149.00 DC Energy will, on your behalf, monitor the performance of your installation with SolarEdge or other monitoring systems. In the event of any faults or errors developing, as part of this fee, DC Energy will analyse the fault and pursue the warranty claim on your behalf with the manufacturer, meaning less inconvenience to you, and faster response rates to faults developing. If the fault results in the replacement of a part, again as part of this fee, DC Energy will provide an engineer to come out and replace this part for you. This is a full end-to-end management service. You are able to do all of the above independently, however, we and HIES would recommend taking on this service to ensure your system is performing at optimum levels.
IN THE NEW YEAR THERE WILL BE AN EMAIL OUTLINING SOME CHANGES THAT UNFORTUNATELY HAVE TO COME INTO EFFECT DUE TO THE AMOUNT OF CUSTOMERS THAT HAVE COME OVER TO US AND TO ENABLE US TO COVER ALL THE FAULTS.
If you have any further questions, then please feel free to call 0800 644 6797 and our office will e-mail me. I will aim to respond the same day. Happy for you to put us on here as well if that helped, to field some calls.