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Privacy Policy

Powering a greener, smarter future.

Last updated: 9 November 2026

DC Energy (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit dcenergy.uk/, request a quotation, enquire about an installation, apply for an energy-efficiency scheme, or use our solar, battery, heating, electrical or related services.

1. Who we are

This website is operated by the business trading as DC Energy. The data controller responsible for personal information will be the relevant DC Energy legal entity providing the service or responding to your enquiry. The precise contracting entity should be identified in your quotation, order or installation agreement.

DC Energy
C3, Apollo Court, Neptune Park, Plymouth, PL4 0SJ, United Kingdom
Telephone: 0800 644 6797
Email: info@dcenergy.uk
Website: dcenergy.uk/

2. Personal information we collect

  • Contact details: your name, telephone number, email address and property or business address.
  • Enquiry and quotation details: information about the property, proposed installation, energy requirements, products of interest, budget, appointment preferences and communications with our team.
  • Property and technical information: details needed to assess and design a solar PV, battery storage, heat pump, EV charging or other energy-efficiency installation. This may include photographs, roof or site details, energy usage information and survey findings.
  • Installation and service records: quotations, contracts, system specifications, installation details, commissioning records, warranties, maintenance visits and support requests.
  • Grant or funding application information: information you provide to check eligibility or support an application under an energy-efficiency scheme. This may include household, heating, income or benefits information where relevant to the scheme and necessary for the application.
  • Payment and account information: invoices, payment status, transaction references and business account details. We do not ask you to send full payment card details by ordinary email.
  • Website and device information: IP address, browser and device type, pages visited and information collected through cookies or similar technologies, where enabled.
  • Communications: records of telephone calls, emails, website forms, complaints and other correspondence.

3. How we collect information

We collect information directly from you when you complete a contact, callback, quotation or eligibility form, telephone or email us, arrange a survey, accept a quotation or receive an installation or maintenance service. We may also receive information from an authorised representative, landlord, property owner, installer, supplier, funding administrator or scheme partner where necessary to provide the service or process an application. Some technical information may be collected automatically when you use the website.

4. How we use your information

  • To respond to enquiries and provide advice, consultations and quotations.
  • To assess a property and design, supply, install, commission or maintain energy systems.
  • To arrange site surveys, appointments, access, deliveries and installation work.
  • To assess eligibility for grants or energy-efficiency schemes and support applications where requested.
  • To manage contracts, invoices, payments, warranties, aftercare and customer support.
  • To communicate with you about your enquiry, installation, system performance or service request.
  • To meet applicable legal, regulatory, accreditation, safety, record-keeping and scheme requirements.
  • To protect our business, prevent fraud, handle complaints and establish, exercise or defend legal claims.
  • To maintain, secure and improve our website, systems and services.
  • To send marketing communications where you have asked to receive them or where the law otherwise permits.

5. Lawful bases for processing

We rely on one or more lawful bases under UK data protection law, depending on the purpose:

  • Contract: processing needed to provide a quotation at your request, enter into an installation agreement or fulfil a service contract.
  • Legitimate interests: responding to business enquiries, managing customer relationships, arranging work, improving our services, protecting our systems and dealing with disputes, where these interests are not overridden by your rights.
  • Legal obligation: keeping records and meeting applicable legal, tax, safety, regulatory or scheme requirements.
  • Consent: where we ask for your permission for particular marketing or non-essential cookies and similar technologies.
  • Vital interests or other applicable legal conditions: where necessary in exceptional circumstances, for example to protect someone’s life or comply with a legal requirement.

Where a grant or funding application involves special category information, such as health information, we will identify and rely on an additional lawful condition where required. We will only request such information where it is necessary for the relevant purpose.

6. Who we share information with

We may share relevant information where necessary to provide our services, process an application or meet legal obligations. Recipients may include:

  • Our employees, surveyors, installation teams and authorised subcontractors.
  • Equipment manufacturers, distributors, suppliers and warranty providers.
  • Scaffolding, electrical, roofing, delivery and other specialist contractors involved in a project.
  • Grant administrators, scheme managers, assessors and authorised funding partners where you ask us to assist with an application.
  • Accreditation, certification, inspection and regulatory bodies where required for an installation or scheme.
  • Website hosting, IT, email, telephone, form and customer-management service providers.
  • Payment providers, banks, accountants, insurers and professional advisers.
  • Local authorities, government departments, regulators, law enforcement or courts where disclosure is required or permitted by law.

We do not sell personal information. We share only information reasonably needed for the relevant purpose. Some organisations may act as independent data controllers and will handle information under their own privacy notices.

7. International transfers

If a service provider processes personal information outside the United Kingdom, we will take steps required by UK data protection law to ensure an appropriate level of protection, such as relying on UK adequacy regulations or approved contractual safeguards where required.

8. How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected. Retention periods may differ for enquiries, quotations, installation and commissioning records, warranties, maintenance records, grant applications, financial records and complaints. We take account of contractual, legal, regulatory, accreditation, funding and insurance requirements when setting retention periods. When information is no longer needed, we securely delete or anonymise it unless a longer period is required by law or is necessary to establish, exercise or defend legal claims.

9. Keeping information secure

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people who need the information for their work. No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your data protection rights

Subject to the conditions and exemptions in data protection law, you may have the right to request access to your personal information, ask us to correct inaccurate information, request erasure or restriction of processing, object to certain processing, request data portability where applicable, and withdraw consent where we rely on it. Withdrawing consent does not affect processing carried out before withdrawal.

To exercise your rights, contact us using the details in section 1. We may need to verify your identity before responding.

11. Marketing communications

We may send you information about our services, products or offers where you have subscribed or where applicable law permits. You can opt out at any time by using an unsubscribe link, if provided, or by contacting us. We may still send service communications about an enquiry, quotation, installation, warranty or maintenance request.

12. Links to other websites

Our website may contain links to third-party websites, scheme information or service providers. We do not control those websites and are not responsible for their privacy practices. Please read their privacy notices before providing personal information.

13. Complaints

If you are concerned about how we use your personal information, please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

14. Changes to this policy

We may update this policy to reflect changes to our services, website, data processing or legal requirements. The latest version will be published on this page with its updated date.

15. Contact us

For questions about this policy or the personal information we hold, contact DC Energy at info@dcenergy.uk or 0800 644 6797.