Terms and Conditions

Last updated: 9 November 2026

These Terms and Conditions apply to your use of the DC Energy website at dcenergy.uk/ and to enquiries, quotations and services supplied by the business trading as DC Energy. They cover general website use and the way we deal with enquiries. The specific terms for a solar, battery, heat pump, EV charging, electrical, grant-funded or maintenance project will be set out in the quotation, order, installation contract or scheme documentation provided for that project. If those documents contain terms that differ from these general terms, the project-specific terms will apply to the relevant work.

1. About DC Energy

DC Energy
C3, Apollo Court, Neptune Park, Plymouth, PL4 0SJ, United Kingdom
Telephone: 0800 644 6797
Email: info@dcenergy.uk
Website: dcenergy.uk/

The website identifies the business as DC Energy and displays company number 10781719 and VAT number 310 1179 60. The TrustMark register identifies the registered business as DC Energy (SW) Ltd. The correct contracting legal entity and company number should be confirmed on the quotation and contract before acceptance.

2. Our services

DC Energy provides renewable energy and energy-efficiency services for domestic and commercial customers in Devon, Cornwall and the wider South West. Services described on the website include:

• Domestic and commercial solar photovoltaic (PV) system design and installation.
• Battery storage systems and related upgrades.
• Solar installation support, maintenance and system upgrades for existing customers, including Solar Plants customers.
• Air source heat pump installations.
• Electric vehicle charging points and associated products.
• Assistance with enquiries about energy-efficiency grants and schemes, including ECO4 where applicable.

Availability, eligibility, location coverage and the exact scope of a service are subject to assessment and confirmation by DC Energy.

3. Website information and quotations

Website descriptions are provided for general information and do not constitute a binding quotation, technical specification or guarantee of savings, grant eligibility or system performance. We offer consultation and quotation services. A quotation will set out the proposed equipment, scope of work, price, assumptions, exclusions and other applicable terms to the extent agreed for the project.

A quotation may be based on information supplied by you or an initial site assessment. If a later survey identifies material differences in the property, access, electrical installation, roof condition, equipment requirements or scope of work, we may need to revise the quotation. We will explain any proposed change and seek agreement before carrying out additional chargeable work.

4. Site surveys and customer information

You must provide accurate information about the property, existing electrical or heating systems, access arrangements and any known issues that may affect the work. You must tell us about relevant restrictions, hazards, structural concerns, roof access issues, asbestos or other potentially hazardous materials, and any permissions or consents that may be required.

You must ensure that we and our authorised contractors can access the agreed areas of the property at the arranged times. The quotation or project agreement will identify any customer responsibilities, such as providing access, clearing work areas or arranging permissions.

5. System design, equipment and specifications

Equipment, system design and specifications will be as described in the accepted quotation or project documents. Product information on the website is general and may change. Where a particular manufacturer, model, output, capacity, finish or component is important to you, ensure it is expressly identified in the agreed project documentation.

We may propose an alternative component where the specified product is unavailable or unsuitable, but we will discuss any material change with you and obtain agreement where required before proceeding.

6. Customer suitability and performance

The performance and financial benefits of solar PV, battery storage, heat pumps and other energy systems depend on factors such as property characteristics, orientation, shading, energy use, weather, tariffs, equipment settings, maintenance and grid arrangements. Any estimates of generation, savings, payback periods or system performance are projections based on stated assumptions and are not guarantees unless expressly agreed in writing.

You are responsible for considering whether a proposed system meets your needs. Please raise any questions about design assumptions, expected output, warranties, maintenance or compatibility before accepting a quotation.

7. Planning, permissions and grid arrangements

Some installations may require planning permission, building control approval, landlord or freeholder consent, distribution network operator notification or approval, or other permissions. The quotation or project agreement should identify which party is responsible for each application or notification. Unless expressly included in writing, you remain responsible for obtaining permissions that are your responsibility as property owner or occupier.

8. Prices, deposits and payment

The price, any deposit, stage payments, balance due date, VAT and payment methods will be stated in the accepted quotation or contract. Do not assume that a payment schedule or deposit applies unless it is confirmed in your project documents. Any changes to the price or scope must be agreed in writing before the additional work is carried out.

9. Installation dates and delays

Installation dates and times will be agreed with you and are subject to site readiness, equipment availability, weather, access, subcontractor availability, permissions and other project requirements. Dates are estimates unless expressly confirmed as guaranteed in writing. If a delay occurs, we will use reasonable efforts to inform you and agree revised arrangements.

10. Changes, additional work and variations

If you request a change or we identify work outside the agreed scope, we will explain the effect on price, timing and project requirements. We will obtain your agreement before proceeding with additional chargeable work, except where immediate action is reasonably necessary for safety or to prevent damage and the law permits it.

11. Commissioning, handover and customer operation

Where included in the project, we will carry out the agreed testing, commissioning and handover activities. You should follow the operating, safety and maintenance information provided with your system and contact us if you identify a fault or have concerns about its operation. Do not attempt electrical or other specialist repairs unless you are suitably qualified and authorised to do so.

12. Warranties and maintenance

Product warranties are provided by the relevant manufacturer or supplier and are subject to their terms, conditions and exclusions. Any workmanship guarantee, maintenance plan or aftercare commitment provided by DC Energy will be described in the relevant quotation or project documentation. Please retain your installation and commissioning documents and follow any maintenance requirements relevant to your equipment.

13. Grant and funding schemes

Information on the website about ECO4 or other funding schemes is general. Eligibility, funding availability, qualifying measures, evidence requirements and approval decisions are determined under the rules of the relevant scheme and by the responsible scheme administrator or funding body. Completing an enquiry or eligibility form does not guarantee that you qualify, that funding will be approved, or that an installation will be free of charge.

Where you ask us to assist with a grant or funding application, you must provide accurate and complete information and supporting evidence requested for that application. We will explain the role we are undertaking and any information sharing required for the process. Any customer contribution, exclusions or conditions must be confirmed in writing before work begins.

14. Cancellations and consumer rights

If you are a consumer and enter into a contract at a distance or away from our business premises, you may have a statutory right to cancel within the period provided by the Consumer Contracts Regulations 2013, subject to applicable exceptions and requirements. The cancellation information and process applicable to your particular contract should be provided with the contract documentation.

If you ask us to begin services during a statutory cancellation period, we may need your express request and acknowledgement of the legal consequences. If you cancel after work has begun, you may be required to pay for services already provided where the law allows. Bespoke or made-to-order goods and other statutory exceptions may be treated differently. Nothing in these terms removes your statutory rights.

To discuss cancellation or changes to a project, contact us promptly at info@dcenergy.uk or 0800 644 6797.

15. Complaints and service issues

If you have a concern about a quotation, installation, product or service, please contact us and provide your name, project address and relevant quotation or invoice reference. We will review the issue and explain the next steps. Any formal complaints procedure or alternative dispute resolution arrangements applicable to your contract will be provided in the relevant project documentation.

16. Health, safety and property

We will take reasonable care when carrying out agreed work. You must tell us about known hazards, provide safe access and follow reasonable instructions from our team. We may suspend or rearrange work if conditions are unsafe, access is unsuitable or required permissions are not in place. Any responsibility for making good, decorating or reinstating areas affected by installation will be as stated in the quotation or contract.

17. Website use and intellectual property

Unless stated otherwise, the text, images, graphics, logos and other materials on this website are owned by DC Energy or used with permission. You may use the website for lawful personal or business enquiries. You must not reproduce, distribute or commercially exploit website content without prior written permission, except where permitted by law.

You must not misuse the website, attempt to gain unauthorised access to systems or data, interfere with website security or operation, or submit false or unlawful information.

18. Third-party websites and services

Our website may link to external websites or services, including manufacturers, scheme information and service providers. We do not control those sites and are not responsible for their content, availability, terms or privacy practices.

19. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above and any mandatory consumer rights, our responsibility for loss or damage will be determined by the contract and applicable law. We are not responsible for losses that are not reasonably foreseeable or for delays caused by events outside our reasonable control. Nothing in this section affects rights or remedies that cannot legally be excluded or limited.

20. Events beyond our reasonable control

We will not be responsible for delay or failure to perform to the extent caused by circumstances beyond our reasonable control, including severe weather, fire, flood, transport disruption, supplier failure, equipment shortages, industrial action, utility or grid disruption, or government action. We will use reasonable efforts to notify you and minimise the impact.

21. Privacy and cookies

We handle personal information in accordance with our Privacy Policy. Information about cookies and similar technologies used on this website is set out in our Cookie Policy.

22. Changes to these terms

We may update these terms from time to time to reflect changes to our website, services or legal requirements. The terms applicable to a particular project will normally be those supplied with and accepted as part of that project agreement, unless a change is required by law or agreed in writing.

23. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights that apply to consumers.

24. Contact us

For enquiries, quotations, installation support or complaints, contact DC Energy:
C3, Apollo Court, Neptune Park, Plymouth, PL4 0SJ
Telephone: 0800 644 6797
Email: info@dcenergy.uk