Renewable Energy Consumer Code (RECC) & ADR Policy

At DC Energy, we are committed to providing high standards of workmanship, customer service and consumer protection in line with the Renewable Energy Consumer Code (RECC). Our Alternative Dispute Resolution (ADR) policy outlines the process followed if a customer complaint cannot be resolved through our standard complaints procedure. We aim to resolve all issues quickly, fairly and professionally while ensuring full compliance with industry regulations and consumer protection standards.